Love the Customer, Disrupt the Market
‘A Study of Recent Customer-Centric Trends in UK Business with Examples from the UK Customer Experience Awards’

Customer Experience has become one of the main talking points in UK Business. Organisations are on a constant lookout for new trends and customer expectations. This report covers what it means to be truly customer-centric in 2018 and provide exception customer service.

  • Learn what it means to love the customer from within
  • Why implementing an intelligent business network is so important
  • Customer experience and its role as the main focus in UK business
  • How customer expectations have become uniform across all industries

Read about these topics and much more, including case studies from award-winning companies from the UK Customer Experience Awards – Virgin Money, Octopus Energy and London Midland.

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THE ENTRY DEADLINE

8th June 2018

FINALISTS' ANNOUNCEMENT

22nd June 2018

THE AWARDS FINALS AND PRESENTATIONS

11th October 2018