Key Facts

Finals and Awards Ceremony

The Awards

Now in their fifth year, the UK Customer Experience Awards celebrate and promote excellence in customer experience. The Awards aim to support organisations and businesses that wish to promote an exceptional customer experience and resultant competitive advantage. The Awards are also a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development.

Winners & Finalists

Finals / Ceremony

Finals / Ceremony

Awards Finals and Awards Ceremony

ExCel London

Winners of the UK Customer Experience Awards 2014 were announced during a celebratory lunch at ExCeL London on Thursday 25th September. During the morning finalists in each of the categories presented their entries to the judges. The winners were announced during a sit-down meal for over 800 guests, including Heather Small, singer and ambassador for the UK children’s charity Barnardo’s. Heather treated the audience to an uplifting live performance and had everyone up out of their seats singing and dancing!

We were delighted and inspired by the best practice showcased at this year’s Awards. We saw some shining examples from companies who demonstrated outstanding customer experience and as a result have seen clear benefits in terms of business growth and customer engagement.

Read the stories from the Award winning companies in Customer Experience Magazine - the free on-line magazine dedicated to customer experience professionals.

The Venue

The Venue

ExCel London, the international exhibition and conference centre, is the host venue for the UK Customer Experience Awards 2014.

We chose the venue based on feedback from last year’s UK Customer Experience Awards. The venue is bigger and with more judging rooms that can accommodate presenters needs better. They are also easier to find!

ExCeL London has hosted numerous consumer and trade, private and public events including exhibitions, conferences, concerts, weddings and religious events since its opening in 2000.

When driving to ExCeL London follow signs for Royal Docks, City Airport and ExCeL. There is easy access from the M25, M11, A406 and A13. For a map showing major local roads click here.

As the Capital of the United Kingdom, London is connected by rail to all major cities in Great Britain. In addition Eurostar operate regular train services to Brussels and Paris operating from St Pancras International.

London's main rail terminuses are Charing Cross, Euston, Kings Cross/ St Pancras International, Liverpool Street, London Bridge, Marylebone, Moorgate, Paddington, Victoria and Waterloo.